(Picture via Motherboard)
Motherboard claimed to have obtained this screenshot from a whistleblower who was connected to the hacker, and Robinhood said in an interview with TheVerge that its investigation did not find any signs of tampering with any content by the hacker.
Although about 7 million user data was touched by hackers, Robinhood claimed in its announcement that most of them had only been leaked email addresses or full names, and only ten people had their broader account details taken away.
Robinhood confirmed that this screenshot of customer service records displayed by Motherboard is also one of the ten accounts. However, another screenshot also disclosed the customer’s account balance, investment portfolio, and verified phone number.
On Monday, Robinhood announced the hacking incident. The investigation found that a customer support employee was attacked by a hacker’s social work, which in turn might have access to some of the company’s customer service tools.
Robinhood pointed out that these tools allow attackers to access certain user information, but do not involve social security numbers or bank card information. The company is currently contacting affected customers.
In the end, Robinhood confirmed that hackers tried to blackmail money, but they did not give in.