Today, Alipay’s online merchant transaction complaint service system provides a solution from the platform side.
The system will track the processing efficiency of merchants’ responses, handling user complaints, consultations and other issues, and requires merchants to deal with users’ complaints within 72 hours.
From the platform level, it increases the cost of merchants’ “absurd disappearance”, which can improve the efficiency and experience of user complaints and consultation.
In addition, Alipay has also optimized the problems of merchants in terms of intellectual property rights and service information quality.The ability to identify infringements such as impostors by merchants has been improved, and provisions have been made on issues such as inability to use merchant services and incomplete introductions.
