Recently, Stephen Totilo, author of Axios Gaming, sharedNintendoThe story of a former contract worker in the United States.
A former contract worker named Ash, who works in a customer service centre, spoke of being intimidated by the company when he tried to make time for his family’s funeral during a difficult time in his life.
“He worked at Nintendo’s customer service center for a few years until 2015. Strict leave rules for contract workers, and limited access to full-time jobs, increased the pressure that contract workers could be fired at any time. That pressure, he said. It even exacerbated his own heart disease. When his grandfather died, Ash said, he was disillusioned: ‘I was told that if I went to his funeral, I wouldn’t be able to find a job when I came back.'”
Nintendo’s contract workers are reportedly employed by human resources companies, who treat them as “second-class” employees — because they don’t have the benefits of full-time employees and never have the opportunity to move to safer positions.