Netizens broke the news that they bought fake products in Cecilia Cheung’s live broadcast room, and the customer service responded if they were not satisfied, they could return them
Ms. Zheng said that she went to the official after-sales customer service of Cecilia Cheung’s live broadcast room. The other party first said that if she was not satisfied, she could return it. Later, she admitted that there was a problem with the product, and she could return it for a refund. There was no other solution.
Ms. Zheng said that Cecilia Cheung, as a star, should control the quality of products. Now that they sell fake products, the products will not be returned. The other party needs to give a reasonable explanation.
At present, the two sides are still negotiating on this matter.
In addition, it is worth mentioning that on October 13, Cecilia Cheung returned to the live broadcast room to bring goods after a year, and started the first show of bringing goods in 2022.
According to Xin Dou data, Cecilia Cheung launched a total of 4 shows on October 13, with a cumulative total sales of over 100 million, and the cumulative number of viewers in the live broadcast room reached 71.658 million, ranking first on the Douyin list. With this live broadcast, Cecilia Cheung has gained 2.6003 million fans, and the cumulative number of fans is nearly 25 million.