Missing parts, long waits, and dead mice What would it be like to fix a Tesla?
That’s just some of the questions about Tesla’s service in a complaint filed by U.S. consumers with the Federal Trade Commission (FTC). Of the more than 1,000 complaints about Tesla available, more than 120 were about service, delays and parts-specific issues.
In addition, a Tesla driver said that when he got back his repaired Tesla electric car, he found a dead mouse and rat poison in the car. Another owner also revealed that after 51 days, when he got his Model S back, he found that some parts were stuck together with tape.
Tape found in car
This isn’t the first time Tesla owners have expressed disappointment with Tesla’s repair service. In 2019, Bloomberg surveyed the opinions of nearly 5,000 Model 3 owners,Most people are dissatisfied with the speed and quality of repairs at Tesla service centers.
Electric cars are supposed to be easier to maintain than combustion engine cars. They require no oil changes, have fewer parts, and have longer pad life. Tesla even said that it “Every Tesla car is designed to eliminate the need for serviceHowever, among car owners in need of service, Tesla drivers visit service centers nearly as often as owners of high-end gasoline-powered cars like Lexus or Audi, according to data shared by the consumer research firm.
Tesla’s approach to service has also frustrated some customers. The likes of Ford and General Motors use a network of thousands of dealers and independent mechanics to carry out repairs, but it appears that the vast majority of Tesla repairs tend to be done by Tesla technicians hired or authorized by the company. Tesla also warns customers that damage or malfunctions caused by technicians not certified by Tesla are not covered by the company’s warranty policy. In the past, Tesla has also opposed legislation from the right-to-repair movement, which advocates making repairs easier.