On September 4, at an ideal car store in Hangzhou, a large number of 2021 ideal ONE car owners spontaneously pulled banners to defend their rights. Judging from the online video and pictures,
These 2021 ideal ONE bodies are affixed with rights protection banners,Slogans such as “Ideal ONE car falsely advertises to deceive consumers”, “Ideal car unscrupulous car company deceives consumers”, “Ideal and routines are separated by an ideal ONE” and other slogans are written on it.
In addition, the car complaint platform has recently received a large number of complaints from the owners of Ideal ONE, and the reason for the complaint is “there is a problem of deceptive sales”.
According to the content of the owner’s complaint, when the owner ordered the Ideal ONE in June and July this year, he specifically asked the sales and the official website customer service if there would be a new model. It is also a matter of the third quarter of next year, and the national unified price is guaranteed, and there is no price reduction.
However, more than two months after the car was picked up, that is, on September 1, 2022, the ideal car company announced that the ideal one car would be upgraded and discontinued, and it would be sold at a discount of 20,000 yuan.
All kinds of behaviors, there are problems such as deception, concealment, false propaganda, etc., which cause my losses. I now make 3 requests:1. A discount of 20,000 yuan will be refunded; 2. In order to ensure the follow-up maintenance after the vehicle is discontinued, a lifetime warranty is provided; 3. I reserve the right to replace the new vehicle.
Another car owner said that when he delivered the deposit in June 2022, he asked the salesperson many times whether a new model or other model would be released soon, and the salesman answered no.
The owner immediately bought the car and picked up the car in July. It has only been a month since the ideal official cut the price of the ideal one car he bought (the price reduction was more than 20,000 yuan) and officially announced the suspension of production. At the same time, a replacement model L8 was released. This is deceiving consumers.
At present, Li Auto has not officially responded to the collective complaints of car owners.