Recently, the vitality forest suddenly rushed into the hot search. In fact, the ins and outs of the matter are also very simple, that is, around the early morning of the 26th, some netizens discovered that a Taobao store in Yuanqi Forest had marked the wrong price. Judging from the screenshots on the Internet, everyone can buy the sparkling water at the original price of RMB 79 per box for prices ranging from RMB 3 to RMB 17 respectively.
Compared with those full discounts, which have many thresholds and are harder to calculate than a high number, this wave of “discounts” from Yuanqi Forest is much simpler and rude.
For a while, all the major wool circles were also sharing related links, and everyone was crazy about the wool.
It is said that during this period, more than 140,000 users placed orders, generating orders worth tens of millions.
There are even people who have ordered thousands of boxes directly, and they are directly preparing to squeeze the wool. (It is said that the most powerful order, I bought 41,000 boxes directly). . .
At that time, everyone on the Internet was still spreading that the agency operating company of the online store would have to lose money.
But the official didn’t seem to be throwing the pot. On the 26th, Yuanqi Forest issued an announcement as soon as possible, saying that the incident was an operation setting price error, and the loss was heavy. I hope that the consumers who placed the order can lend a helping hand to refund the payment. Help the small shop tide over the difficulties.
Although the processing and response were quick, the matter was quickly out of the circle. For a while, Weibo, Zhihu, and even the editorial staff were all talking about Yuanqi Forest.
There was also a crazy picture on the Internet two days ago.
Zhang Along, who claims to be an official store operator in the picture, said that the wrong setting this time directly caused more than 2 million losses to the company.
Also because of this picture, many netizens believe that this “price error” incident is actually a “drama” directed and performed by Yuanqi Forest.
And they found that Yuanqi Forest officially has two stores on Taobao.
The official flagship store has more than seven million fans, but the store where the accident happened this time has only 50,000 fans. Raising this vest may be marketing today.
In addition, the cost of more than two million yuan is sprinkled for such a large company. In turn, countless hot searches and discussions among netizens have made this wave of “marketing” stable and profitable.
But just today, Yuanqi Forest denied the authenticity of that picture, saying that this picture was completely a P-picture spoof of netizens, and he did not know any operator Zhang Along at all.
And they said that the relevant data is still in the statistics, and the exact amount of loss may be more than 2 million, but over 10 million. . .
But on the other hand, many netizens have other questions.
That isAppleCompanies and other companies have also had “error” marking the wrong price. Why did they cut the order directly, and Yuanqi Forest needs to ask netizens for a refund?
If the user who placed the order does not refund, can Yuanqi Forest only accept the plant?
Little Chili also went to find some information to answer everyone’s doubts in this regard.
First, according to Article 49 of the “E-Commerce Law”:
If the product or service information released by the e-commerce operator meets the conditions of the offer, the user selects the product or service and submits the order successfully, and the contract is established. If the parties agree otherwise, the agreement shall prevail.
Therefore, the orders placed by everyone are valid, and Genki Forest really cannot cut orders without authorization.
But at the same time, the law also stipulates that a contract concluded due to a major misunderstanding can be revoked.
The wrong amount of Yuanqi Forest can be regarded as one of the major misunderstandings. . .
Therefore, if effective is effective, Yuanqi Forest still has a way to cancel the contract through legal means.
But for things like the law, general manufacturers will not go unless they are forced to, especially when they have to confront their consumers in court, which is somewhat shameful.
It is safer to send an announcement to ask everyone for a refund.
Seeing this, there may be a bad friend who will say that this is not right!
At the end of last year, Apple had a similar price oolong. They marked the original price of 1499 as 149, which triggered a large wave of orders from netizens.
In the end, Apple cancelled the order directly. Why does it have this right?
Careful friends may have discovered that there is another sentence in the “E-Commerce Law”: “If the parties have agreed otherwise, follow their agreement.”
When you submit the order, Apple asked you to agree to the terms and conditions mentioned in a similar situation.
Anyway, it means that the price is wrong and we have the right to cancel it.
And Pinduoduo’s cut orders are similar to this “other agreement with the parties”. That is, when purchasing some tens of billions of subsidized goods, Pinduoduo will remind you that your account is at risk and directly cancel your paid orders.
It’s just that this “system determination” is too black box in any case. The system originally used to prevent scalpers from scalping orders has prevented many ordinary people. It is no wonder that some people think this system is somewhat weird.
After all, many netizens reported that they just filled in the company as the delivery address like a colleague, and the account was inexplicably restricted. . .
Some time agoSamsungThe mall has also made a similar oolong, and directly produced a total of 200 minus 4000cell phonecoupon. . .
Someone bought the 256 GB version of Galaxy 21 for more than 700 yuan. .
In contrast, Samsung is more conscientious, directly refunding the money paid by the buyer, and directly compensated the user of the purchase of 4,000 yuan in cash. . .
So in general, it is reasonable and legal for Yuanqi Forest to recover losses in this way.
In addition, just now, Yuanqi Forest issued another announcement, saying that it was to compensate the 140,000 users who placed orders, and Yuanqi Forest was going to send each of them a box of sparkling water as compensation.
It can be said that in terms of attitude, it is worthy of recognition. The Taobao store involved has also been temporarily closed.
In the end, Xiaojiao ends with a colleague’s evaluation: If everything is true, this wave of vitality forest is still quite pitiful, so I will buy a box of support later, not too much.
