In the past few weeks, a video of a demo machine taken from a Best Buy store has left many people wondering.DellThe quality control of XPS laptops raises huge questions.
The publisher mistakenly called the larger XPS 15 in the title, but judging from the actual size, it should still be the smaller XPS 13 Plus model.
Video GIF (Credit: Scott Meyn/YouTube)
Another user reported that their XPS 13 Plus encountered anomalies such as display color and even touch failure shortly after starting.
existThe VergeAt the time of writing the initial report, Dell’s official website was already taking orders for the XPS 13 Plus, and it’s unclear if the latest recall has anything to do with it.
After the public opinion fermented, Dell officially responded in a statement saying:
We always put quality first, and for some of the recent XPS 13 PlusOLEDThere were reports of models experiencing loose screens due to third-party adhesive issues, which we quickly corrected during the production process.
Dell is proactively contacting customers who may be affected and expects to help them replace the screen in time before the failure occurs.
In addition, Dell confirmed that the problem is limited to the XPS 13 Plus product line with OLED screens, and non-OLED models do not appear to be affected by the same problem.
Dell XPS 13 Plus OLED（via）
In fact, TheVerge also encountered display issues with the XPS 13 Plus during early hands-on reviews. But after a few days, the glitch disappeared again as discussed on Reddit.
At that time, the review editor guessed that the problem was related to the device falling off the sofa, and the subsequent replacement version did not have similar problems. Soon after, Dell informed that the batch of equipment may have a quality control defect.