China Consumers Association reminder: Please keep the six points of attention for shopping on “Double Eleven”
On the 4th, the China Consumers Association issued a consumption reminder on its official website, reminding consumers of the six points to note when shopping on “Double Eleven”.Although November 11 has not yet arrived, the major e-commerce platforms have successively kicked off the “Double Eleven” shopping festival. Some consumers have already or are about to start the “buy, buy, buy” mode.
In recent years, with the continuous improvement of the legal system and increased supervision, the online consumption environment has been gradually optimized, but online shopping infringements still occur from time to time. In order to protect safe and smooth consumption, the China Consumers Association (hereinafter referred to as “China Consumers Association”) combined the public opinion of consumer rights protection during the “Double Eleven” and consumer complaints in recent years, sorted out the following six points, and brought them to consumers Notice:
1. “Double Eleven” and “low prices” should not be superstitious, and more benefits should be compared
“Double Eleven” is a “promotion festival” created by merchants for many years. The online and offline markets are shrouded in the propaganda fog of “big sale”, “lowest throughout the year”, “limited time purchase” and “explosive flash sale”, forming a form for consumers The psychological expectation of “buy it is earn”. But in fact, many years of price monitoring and consumer complaints organized by the Consumers Association show that some merchants’ “Double Eleven” promotional prices may not necessarily be genuinely beneficial. This kind of fancy “buy gift”, the actual price is the same as usual, and it may even be the most expensive in the whole year. In this regard, the China Consumers Association reminds consumers not to be superstitious about the so-called “price advantage” of “Double Eleven”. It is best to understand the price trend in advance before buying, and be aware of it. Unless it is a product that is subject to long-term follow-up inspection, do not Simply believe in low-price propaganda and blindly follow the trend and place orders.
2. The promotion rules are complicated, so you need to read it clearly before placing an order
At present, many merchants have launched various promotional methods to attract consumers to place orders, including pre-sales, red envelopes, full discounts, coupons, etc. Some promotional rules are complicated in design and require consumers to “calculate carefully” to sort them out. Some consumers said, “Operation is as fierce as a tiger, and a red envelope is a dime.” In this regard, the China Consumers Association reminds consumers to pay attention to the sales promotion rules of the merchants, to understand whether various preferential measures have “threshold” restrictions, applicable product categories and scope, whether they can be superimposed, and after-sales service measures. For those that have not made a clear agreement or have unclear markings and obvious unfair format clauses, it is recommended to choose carefully to avoid disputes afterwards. When consumers purchase pre-sale products, they must also clarify important matters such as the payment time and amount of the advance payment and the final payment, the delivery time of the merchant, and the liability for breach of contract by both parties.
3. Be cautious in hoarding goods within a limited time period, and plan carefully before “chopping hands”
In the face of the strongest discount promotion in the “Double Eleven” year-round, many consumers like to place orders and stock up on some daily necessities. The China Consumers Association reminds consumers who like to stock up to stay sensible, plan the number of stocks as needed, and avoid the waste of stocking too much at one time. Consumers are advised to clean up the “stock” at home before “chopping their hands” and replenish the goods on demand. For cosmetics, health foods, cereals, oils, seasonings, snack foods and other products that are used within a limited time, it is necessary to eliminate impulsive consumption, try to stock up as little as possible or not to stock up, to prevent many stocks that have expired before they are opened, which will cause damage to their own property. It is also a waste of limited social resources.
4. In the face of promotional SMS harassment, leave evidence and report
In recent years, during the “Double Eleven” promotion period, marketing spam messages have shown a trend of intensive outbreaks, causing consumers to be bothered and disturbed. According to the “Civil Code”, “Personal Information Protection Law” and other relevant regulations, pushing commercial information and advertising without the permission of consumers is suspected of breaking the law. The China Consumers Association reminds consumers that facing operators’ illegal push of promotional information, they can save evidence and call the 12321 Internet Bad and Spam Report Acceptance Center hotline for complaints and reports to jointly curb illegal push of commercial information and maintain personal information security.
V. Good and bad live broadcasts are uneven, keep calm when onlookers
Currently, live streaming is hot, but the incident of “carriage overturning” by the host has also caused many consumers to complain, such as the host exaggerating the effect and using extreme words to induce consumption, selling fake and inferior products, and not publicizing the license information according to the regulations. , To induce consumers to conduct private transactions and after-sales service is not guaranteed. In this regard, the China Consumers Association recommends that consumers face the anchor’s vigorous promotion, remain calm, refrain from impulsiveness, and try to choose businesses with high reputation and good reputation for live-streaming goods for transactions. In order to ensure the safety of property and the traceability of transaction records, do not leave the platform to conduct private transactions, do not directly transfer funds, remit money to private accounts, and make payments by sending payment link pages or scanning QR codes.
6. Pay attention to the after-sales service of the merchants, and defend rights in a timely manner if there is a dispute
Consumers should understand the merchant’s shipping and return policies in advance, keep chat records, order information, payment information, screenshots of promotional offers and other relevant shopping vouchers, and ask for invoices or receipts from the merchant. Due to the increase in transaction volume during the “Double Eleven” period, merchants may not be able to deliver goods quickly, and express delivery will be slower than usual. Therefore, consumers should clarify the delivery time with merchants in advance and purchase urgently needed products, fresh food, etc. Pay attention to avoid the peak period of logistics. At the same time, consumers should also read the return and exchange policy carefully to understand whether the purchased products enjoy seven days of unreasonable return and who will bear the return shipping fee. After receiving the goods, they should try to inspect the goods on the spot, and then sign for it after confirming that they are correct. When a consumer dispute occurs, it is necessary to promptly contact the merchant or e-commerce platform to negotiate and handle it. If the negotiation fails, you can file a complaint with the consumer association or market supervision department where the operator is located.
In addition, the China Consumers Association also urges all types of e-commerce operators to be more sincere, less routine, formulate simple promotional rules and preferential measures, and provide quality products and high-quality after-sales service, so that consumers can truly enjoy the benefits. .