The beautiful account “455” needs to deposit 1,000 yuan in call charges
On August 28, 2022, Mr. Liu, a citizen of Guangzhou, went to the 4th floor of Yuehai Yangzonghui, No. 281, Beijing Road.China Mobilebusiness officecell phonenumber transfer. Mr. Liu has been using this mobile phone number for more than 20 years, but it has always been bound to his wife’s name. Recently, with the application and promotion of the real-name system, he feels more and more inconvenient, so he plans to bind the mobile phone number to his own name. Originally, the mobile phone transfer was a very simple matter. As long as the valid documents brought by both parties, the transfer could be done for free in person at the business hall, but Mr. Liu did it very badly.
After he came to the China Mobile business hall, the staff of the business hall told him that the company has regulations that this mobile phone number ending in 455 is an “auspicious number”, and the transfer needs to deposit 1,000 yuan in call charges. . The pre-stored call charge will be returned to Mr. Liu in the form of a monthly return of 100 yuan and used up within 2 years.
Mr. Liu felt strange. First of all, the number arrangement of your mobile phone number is very common, and the tail number 455 is not an auspicious number like 666 and 888. How can it be considered an “auspicious number”? Secondly, even for the transfer of the “auspicious number”, I have never heard of the need to pre-deposit the call fee, let alone the call fee of 1,000 yuan. However, he happened to be in a hurry to handle the transfer, so he could only hurriedly scan the payment code at the front desk of the business hall with WeChat, and recharged 1,000 yuan of phone bills.
(Participant’s pre-stored call charge transfer records)
Afterwards, Mr. Liu called China Mobile’s customer service hotline 10086 to file a complaint. The customer service staff replied that this is the company’s policy. This is the case for everyone. But Mr. Liu said that the customer service did not explain which regulation was.
(The party complained to the mobile customer service)
Mobile customer service response: The relevant regulations on the transfer budget call fee have not been queried
In response, on August 30, a reporter from the Guangdong Minsheng Hotline contacted China Mobile customer service twice.
For the first time, the mobile customer service said that there is no handling fee for the transfer of the mobile phone number, and the user only needs to go to the business hall with the documents and documents to handle it. When the reporter mentioned that such a thing has happened, the customer service said: “After the business hall has this request, you can call again, and we will help you to verify.”
The second time, another mobile customer service answered the call, and through the search of the mobile phone number, he confirmed that Mr. Liu’s account was recharged by 1,000 yuan on August 27, but he still said that the company did not have the so-called “pre-deposited call charges to transfer the account”. Preliminary commitment to feedback the problem to the superior department and call back within 48 hours. As of press time, the mobile customer service has not responded.
(Participant’s 1,000 yuan call fee will be credited to the account)
If China Mobile didn’t have this rule, why would the staff in the business hall ask Mr. Liu to deposit 1,000 yuan of phone bills in order to transfer the account? Why did the customer service say this is a company policy for all users after Mr. Liu called 10086 to complain? If there is such a provision, is it legal?
Lawyer: If there is no agreement, Mobile will be suspected of infringing the legitimate rights and interests of consumers
Regarding whether there is a legal basis for the mobile business hall to require users to pre-deposit call charges in order to transfer the account, lawyer Chen Qiaoqiao said that if the mobile company has not signed an agreement with the user and agreed that the call charge needs to be pre-deposited when transferring the account and the user accepts it voluntarily, then China Mobile unilaterally formulates this rule , is a violation of the legal rights of consumers. When the negotiation with the mobile company is inconsistent, in order to safeguard their legal rights, consumers can seek help from the Consumer Protection Association and other departments, and the relevant departments will intervene in the investigation.