At noon, Liu Genghong himself apologized through Weibo and said: “I am very sorry for the lack of rigorous selection of the products of the company I previously cooperated with, resulting in damage to consumers who trust me. Due to the past experience, the current team is more rigorous.”
Talent Planet official Weibo also issued an apology statement, saying that its artists Liu Genghong and his wife had cooperated with Hangzhou Maikong Creative Culture Co., Ltd. to cooperate with Taobao e-commerce live broadcast, and indeed recommended Mingzhi bird’s nest products to be sold in the live broadcast event of Taobao live broadcast room.
After learning from Hangzhou Maikong Company, Hangzhou Maikong Company’s feedback is: the brand side provided an inspection report at that time, but the brand side has not yet confirmed with Hangzhou Maikong Company that the Mingzhi bird’s nest products sold in the Taobao live broadcast room and other Whether the Mingzhi bird’s nest products with problems in the live broadcast room of the platform are the same batch of products.
Talent Planet said that Liu Genghong and his wife had requested and urged Hangzhou Maikong Company to properly handle the above-mentioned incident, and refunded consumers according to law. Due to the limitation of Taobao platform’s protection of consumers’ personal information, the company cannot obtain consumers’ contact information.However, the company is willing to bear all expenses for the refund and compensation of consumers who have purchased Mingzhi bird’s nest products in the company’s artist Taobao live broadcast room in 2020.
Hangzhou Maikong also issued a statement to sincerely apologize to consumers and Liu Genghong and his wife.For consumers in the live broadcast room of Liu Genghong and his wife who could not get a refund from the merchant at that time, the company will continue to pay for the invalid period.